What is your return policy?
- After receiving the order and within 14 days only, you can submit a return request online. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
Beauty and cosmetic cannot be returned for hygiene purposes.
Do I have to pay return fees?
Yes, Courier Charges are applied for returning your order and arranged within 48 hours.
How do i return an item ?
1. Click in Return form in the below of homepage.
2. Enter your order details.
3. Select the items you would like to refund or exchange.
4. In case you are in Kuwait, will send driver to pick it up with 2 working days. And for international you will receive DHL or Fedex slip please attach to the package and courier will pick it up.
5. We will receive the items and will do our quality check to process for refund or exchange process.
You can always contact us for any return question at firstname.lastname@example.org.
How will I be refunded?
If the order was paid online, we can easily return the amount back to your bank account. But if the order was paid using the cash on delivery service we can only return the amount back through an online voucher that can be used on your next purchase online. The Return shipping charges will be deducted from the Return amount.